NEW PATIENTS, You have a few options!!!
1. Click here to Pre-Register using our Patient Portal. Once we receive your Pre-Registration, we will activate your patient portal account. Once activated you will receive an email from reminders@eclinicalworks.com with your username and password.
2. Log onto our Patient Portal with your username and password using your computer or personal device. Once logged on, find the QUESTIONNAIRES on the left panel. Fill out the SURGICAL AND ALLERGIES questionnaire and under MEDICAL HISTORY the questionnaire labeled NEW PATIENT ANY REASON.
3. When you arrive, inform the staff that you have already filled out your forms on the patient portal and they will load them into your chart.
4. Bring your photo ID, insurance card and preferred method of payment to each visit.
OR
5. NO COMPUTER ACCESS? Arrive 30 minutes early and fill out your information using our kiosk in the office.
EXISTING PATIENTS, You have a few options too!!!
1. IF YOU ONLY WANT TO FILL OUT YOUR QUESTIONNAIRE ONCE AND JUST CORRECT YOUR ANSWERS IN THE FUTURE … Go to your patient portal, log in, and fill out your forms online. These may be pre-populated with prior answers we have in your chart. Find the QUESTIONNAIRES on the left panel. Fill out the SURGICAL AND ALLERGIES questionnaire and the MEDICAL HISTORY questionnaire that most closely applies to your visit reason.
2. Once you arrive at the office, inform the staff you have already filled out your forms. We will import your answers into your chart for you. If you have successfully completed your questionnaires, you can fast pass skip the kiosk.
3. Bring your photo ID, insurance card and preferred method of payment to each visit.
OR
4. NO COMPUTER ACCESS? Arrive 10 minutes early and fill out your information using our kiosk in the office.
CLICK HERE TO LINK TO OUR PATIENT PORTAL
HELP!!!!!!!???
I CAN’T REMEMBER MY USER NAME AND PASSWORD!
Use the recovery tool at the portal site! It works great!
Click on Use Mobile Phone on top right and it will TEXT YOU A TEMPORARY ACCESS CODE.
In our office we utilize eClinicalWorks as our electronic medical record and practice management system. Everything from appointment scheduling all the way through billing occurs within this one system to help streamline things in our office. We have utilized this system since inception of our practice in 2005.
As part of the ongoing trend toward electronic medical records, the federal government is strongly encouraging patients and physicians to use an online patient portal as much as possible. Please use this secure patient portal as much as possible.
You can use the patient portal to…
- Fill out your medical history forms prior to your appointment.
- Send messages to our office staff through the Ask the Doctor function.
- Request prescription refills
- Check status of referrals
- Cancel appointments or request appointments to be rescheduled
- View current and past account statements
- Receive email appointment reminders and confirmation
How do you get access?
1-Please provide your email to the staff. THIS MUST BE A PRIVATE EMAIL TO WHICH ONLY YOU HAVE ACCESS BECAUSE ANYONE WHO CAN ACCESS THIS EMAIL MAY RECEIVE EMAILS ABOUT YOUR HEALTH RECORD.
2-We will activate your account and generate a password for you within 24 hours of receiving your email address at your visit.
3-If this is the first time we have registered you for the patient portal, you will receive an email from Appalachian Spring Dermatology reminders@eclinicalmail.com. It will contain your username and temporary password. You can then Log on and set your password of choice.
4-If you were previously registered for the portal, you likely are already receiving email messages from us. You can follow the link in your email, or go directly to the portal through the link above. Once there, you can complete an authentication process to retrieve your username and reset your password.
*****GET FRUSTRATED WITH TRYING TO REMEMBER YOUR PASSWORD!?*****
TWO OPTIONS!!!!
1-Use the secure Healow app instead and have it all on your phone or mobile device.
2-Subscribe to our website for general updates that come directly into your email inbox.
3- Use the recovery tool each time. It will text you an access code.
Appointment Scheduling: When you call for an appointment, our receptionist will ask a few questions regarding the nature and urgency of your problem or concern. Our staff members are chosen for their professionalism in matters of confidentiality, so you may be open with them. In order to accommodate our patients’ request for appointments in a timely manner, we require at least 48 hours notice for cancellations. As a courtesy, we will call and remind you of your appointment one to two days prior to your appointment. If you cannot keep that appointment, please notify us immediately. For all urgent problems, telephone requests and prescription refill requests, we will do our best to accommodate you with an appointment or a response to your question within 24 business hours.
WHAT IF I NEED TO BE SEEN SOONER!? Please ask to be placed on our cancellation list. We have approximately 5 cancellations to fill each day. Here’s how it works… Our staff begins calling patients on the waiting list as early as 7AM. They call each person on the list in order. You must provide us with a phone number where we can reach you directly and YOU MUST ANSWER THE PHONE. If they do not reach you, they immediately move to the next person on the list. If they attempt to call you 3 times and you do not answer, they remove you from the cancellation list. MOST PEOPLE ON THE CANCELLATION LIST ARE SEEN WITHIN TWO WEEKS! If you are placed on the cancellation list and don’t receive a phone call or an appointment within two weeks, call us back!
SCHEDULE YOUR OWN APPOINTMENT ONLINE ANY TIME OF DAY!!!
USE THE LINK BELOW!
Telephone requests: We have an organized in office telephone encounter messaging system. We will attempt to respond to all telephone requests within 24 hours. For new or urgent problems, under most circumstances you will be asked to come to the office to have your concern addressed. Due to the visual nature of dermatology, diagnoses cannot be made over the phone.
Patient Portal Messaging: Utilizing the patient portal or the healow app is the fastest and most efficient way to have prescriptions refilled and ask the doctors a question. Answers to your portal message are usually sent directly by the doctor without involving other staff. You may receive answers any time of day, depending on when the doctors are able to answer the messages, but always within 24 business hours.
After Hours: Telephone messages will NOT be checked after hours or on weekends. If you have an emergency, please go to the nearest emergency room and ask the emergency room physician to contact Dr. Rosenberger if they deem it necessary.
What to bring?
To allow us to better serve you, please pre-register using our patient portal and bring the following information to your appointment:
- Your Driver’s License or other photo identification (age 16 or older)
- Your Current Insurance Card(s)
DUE TO RISK OF INSURANCE FRAUD AND IDENTITY THEFT, WITHOUT THESE TWO ABOVE ITEMS WE MAY NEED TO ASK YOU TO RESCHEDULE YOUR APPOINTMENT.
- Name, fax and phone number of your primary doctor and the consulting or referring doctor if applicable.
- Name, fax and phone number of your preferred pharmacy.
- Your insurance card and your prescription card. You cannot be seen without presenting your valid insurance card at each appointment.
- Any referral or consultation paperwork required by your insurance company.
- Your medications (including herbal supplements, vitamins and over the counter). Please bring the bottle for oral medications and the tubes or jars for any soaps, creams, shampoos or cosmetics.This is especially important for those whose complaint is itching or rash.
- Credit card or other preferred method of payment
INSURANCE VERIFICATION PROCEDURE & POLICY (updated May 2017)
Our computer system is now capable of verifying your insurance REAL TIME. This includes verification of coverage as well as estimation of out of pocket cost for your visit. At this time, we will be using the patient cost estimation feature for surgical excisions only.
However, we will be performing insurance verification PRIOR to your visit. If we are unable to verify your insurance, we will attempt to call you prior to your appointment. Please attempt to resolve any coverage concerns with our staff prior to your visit. Please BRING YOUR INSURANCE CARD TO EVERY VISIT just in case.
If we are unable to verify your insurance at the time of your visit, you will be asked to pay a $75 deposit at the time of your visit. This will be refunded to you if your insurance pays in full. If your insurance deems your responsibility to be greater than $75, you will be billed for the remainder of the cost of the visit.
Please understand that our goal is to help you and us understand your insurance coverage prior to your visit. We want to help you avoid any unexpected out of pocket costs. Most importantly, we want your visit and time in the office to be positive, so we will be working to resolve any insurance concerns prior to your visit.
The FASTEST way to receive a refill is by using the patient portal or the healow app.
Patient Portal: Log in. On the left panel, you will see REFILL REQUESTS. This request will be sent directly to the provider. The provider will respond to your request, send the refill to the pharmacy you indicated, and send you a confirmation message.
healow app: Once logged in, on the circle, click on MEDICATIONS, once you have added your medications under MY MEDS, you can REQUEST A REFILL by clicking on the (+) button.
Prescription refills: Our doctors will prescribe and provide enough medication and refills to treat you and your condition until your next scheduled appointment. If you miss your follow up appointment and have exhausted your medication supply, please call or message the office for refills. If it has been more than one year since your last appointment, or if your medication requires more frequent office visits or laboratory studies, you may be denied refills over the phone. Once a refill has been sent to the pharmacy, our automated messaging system will send you a message to let you know it has been sent.
Pharmacy Issues: If your pharmacy denies the prescription or if the medication requires prior authorization, you must actively participate to help us in this process. Please ask the pharmacy staff to fax us a request. If you do not hear from us within 24 business hours of your pharmacy sending us a request, CALL or MESSAGE US DIRECTLY. Under most circumstances we avoid calling insurance companies regarding patient prescriptions and authorizations; we try to handle these issues by fax and online. This way we can best use our time to serve you and other patients, instead of waiting for hours on hold. PLEASE NOTE that prior authorization may require as much as two weeks. Although we actively address these requests each day, we have no control over the insurance company procedures and lengthy authorization processes.
Medication Cost: Our doctors try to prescribe medications that will have an affordable out of pocket cost to you. In many cases, the cost of dermatologic prescriptions has skyrocketed. We attempt to keep the cost of medications under $50 per prescription. If your prescriptions are not affordable, please call the office or send us a message through the portal. We have lots of ways to help you receive your medication at a more affordable price. When medications are too expensive we often recommend that you use a mail order pharmacy. Our staff will direct you to the mail order pharmacy that may best meet your needs. The two mail order pharmacy we use most often is The Burgh/ Mountain Valley Pharmacy Phone: 412-837-3701. We often also recommend using GoodRx. To read our post about how GoodRx works CLICK HERE.
Participating Provider List
We are participating providers with the following insurance companies. If you do not see your insurance listed, please call the office and/or your insurance company for verification. This list can change, so to be most cautious, you may want to contact your insurer to see if we are a participating provider and to see if any referrals or prior authorization is required.
We DO NOT participate in MEDICAID or WORKERS COMPENSATION.
- AARP
- Aetna
- Assurant Health
- Blue Cross/Blue Shield – Highmark, etc
- CHAMPVA
- Coventry Commercial (Carelink, Coventry National, First Health (leased) – Switching over to Aetna currently
- Coventry Medicare – Advantra WV
- Carelink
- CIGNA
- Direct Care
- Choice Care
- First Health (Commercial Only)
- GEHA
- Geisinger
- Golden Rule
- Health Plan
- Health Scope
- Health Smart
- Humana
- Large Self Funded
- Medicare Advantage
- Medicare Palmetto GBA
- Multiplan
- Peak Health
- PEIA
- PPO USA/GEHA
- Private Health Care Systems
- Railroad Medicare
- State Farm
- Tricare, including Tricare Prime
- UMR
- UMWA
- United
- UPMC
- We do not participate in Medicaid or Workers Compensation Cases.
INSURANCE VERIFICATION PROCEDURE & POLICY (updated Jan 2024)
Our computer system is now capable of verifying your insurance REAL TIME. This includes verification of coverage as well as estimation of out of pocket cost for your visit. At this time, we will be using the patient cost estimation feature for surgical excisions only.
However, we will be performing insurance verification PRIOR to your visit. If we are unable to verify your insurance, we will attempt to call you prior to your appointment. Please attempt to resolve any coverage concerns with our staff prior to your visit. Please BRING YOUR INSURANCE CARD TO EVERY VISIT just in case.
If we are unable to verify your insurance at the time of your visit, you will be asked to pay a $100 deposit at the time of your visit. This will be refunded to you if your insurance pays in full. If your insurance deems your responsibility to be greater than $100, you will be billed for the remainder of the cost of the visit.
Please understand that our goal is to help you and us understand your insurance coverage prior to your visit. We want to help you avoid any unexpected out of pocket costs. Most importantly, we want your visit and time in the office to be positive, so we will be working to resolve any insurance concerns prior to your visit.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION
PLEASE READ IT CAREFULLY
The Health Insurance Portability & Accountability Act of 1996 (“HIPAA”) is a Federal program that requests that all medical
records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on
paper, or orally are kept properly confidential. This Act gives you, the patient, the right to understand and control how your
protected health information (“PHI”) is used. HIPAA provides penalties for covered entities that misuse personal health
information.
As required by HIPAA, we prepared this explanation of how we are to maintain the privacy of your health information and how
we may disclose your personal information.
We may use and disclose your medical records only for each of the following purposes: treatment, payment and health care
operation.
• Treatment means providing, coordinating, or managing health care and related services by one or more
healthcare providers. An example of this is a primary care doctor referring you to a specialist doctor.
• Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collections
activities, and utilization review. An example of this would include sending your insurance company a bill for your visit
and/or verifying coverage prior to a surgery.
• Health Care Operations include business aspects of running our practice, such as conducting quality assessments and
improving activities, auditing functions, cost management analysis, and customer service. An example of this would be
new patient survey cards.
• The practice may also be required or permitted to disclose your PHI for law enforcement and other legitimate reasons.
In all situations, we shall do our best to assure its continued confidentiality to the extent possible.
We may also create and distribute de-identified health information by removing all reference to individually identifiable
information.
We may contact you, by phone or in writing, to provide appointment reminders or information about treatment alternatives or
other health-related benefits and services, in addition to other fundraising communications, that may be of interest to you. You
do have the right to “opt out” with respect to receiving fundraising communications from us.
The following use and disclosures of PHI will only be made pursuant to us receiving a written authorization from you:
• Most uses and disclosure of psychotherapy notes;
• Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations;
• Disclosures that constitute a sale of PHI under HIPAA; and
• Other uses and disclosures not described in this notice.
You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the
extent that we have already taken actions relying on your prior authorization.
You may have the following rights with respect to your PHI:
• The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family
members, other relatives, close personal friends, or any other person identified by you. We are, however, not required
to honor a request restriction except in limited circumstances which we shall explain if you ask. If we do agree to the
restriction, we must abide by it unless you agree in writing to remove it.
• The right to reasonable requests to receive confidential communications of Protected Health Information by alternative
means or at alternative locations.
• The right to inspect and copy your PHI.
• The right to amend your PHI.
• The right to receive an accounting of disclosures of your PHI.
• The right to obtain a paper copy of this notice from us upon request.
• The right to be advised if your unprotected PHI is intentionally or unintentionally disclosed.
If you have paid for services “out of pocket”, in full and in advance, and you request that we not disclose PHI related solely to
those services to a health plan, we will accommodate your request, except where we are required by law to make a disclosure.
We are required by law to maintain the privacy of your PHI and to provide you the notice of our legal duties and our privacy
practice with respect to PHI.
This notice if effective as of September 1, 2013 and it is our intention to abide by the terms of the Notice of Privacy Practices and
HIPAA Regulations currently in effect. We reserve the right to change the terms of our Notice of Privacy Practice and to make
the new notice provision effective for all PHI that we maintain. We will post a copy and you may request a written copy of the
revised Notice of Privacy Practice from our office.
You have recourse if you feel that your protections have been violated by our office. You have the right to file a formal, written
complaint with the practice and with the Department of Health and Human Services, Office of Civil Rights. We will not retaliate
against you for filing a complaint.
Feel free to contact the Practice Compliance Officer (Beth Santmyire-Rosenberger 304 368 0111) for more information, in
person or in writing.
There are a number of wonderful educational resources available from the American Academy of Dermatology (AAD), American Society of Dermatologic Surgery, National Psoriasis Foundation and Skin Cancer Foundation.
Including references and information about a number of dermatologic conditions.
ASDS – Dermatologic Conditions
They also have published a number of educational videos about dermatology topics.
And there are even more videos and Public Service Announcements available as well.
Skin Cancer Foundation You Tube Channel
Here are some informational handouts written by Dr. Rosenberger.
Annual Sunscreen Tips and Tricks
Don’t see what you are looking for? There are tons of articles in our BLOG. You can find them by searching in the search bar. Happy learning!
ACNE AND ACNE TREATMENT
Acne is a very common disorder that we treat in the office. From babies to the elderly, it impacts how we present ourselves to the world each day. Clear skin is always our goal. We want your skin to be not just good, but great! With a little work and some help from medications, you can have clear skin!
But why do I have acne? That is a complicated answer because acne is a multifactorial disorder. Let’s look at each facet separately. Hopefully, this will help you understand the various facets of treatment as well!
Clogged pores! Acne generally begins with a clogged pore called a comedone. Pores get clogged for two main reasons. First, the skin sometimes does not grow and shed correctly. For lack of a better simple description, dead skin clumps in the pores. Second, the sebaceous glands produce excess oil or sebum that further clogs the pores. The combination of these two things leads to blackheads and whiteheads. I like to emphasize that this process can happen independently of how well we wash our skin. In fact, over scrubbing the skin can make acne worse. To improve this facet of acne we use medications that decrease sebum and help the skin to grow more healthily.
Bacteria! Once we have clogged pores, the bacteria that commonly participate in acne called Propionibacterium acnes (P. acnes) get into the clogged pores and begin to feed off of the contents of the clogged pore. Traditionally, P. acnes has been the most common bacteria involved in acne. However, I often find that those with treatment-resistant acne have other bacteria growing on their skin as well. For this reason, we often do a bacterial culture of one of the whiteheads. The bacterial culture tells us exactly what kind of bacteria is growing AND exactly which topical and oral treatments will most effective at killing that bacteria.
Inflammation! The bacteria cause the skin to produce inflammatory mediators that result in the redness, inflammation, tenderness, and swelling that can be seen in juicier red pimples as well as deep under the skin lesions.
Hormones! All of this can be driven by hormonal changes. This is why we see acne most often in babies, developing teens and menopausal women because they are undergoing hormonal changes. In more severe cases we often will test the blood for hormonal levels. Those with altered hormone levels can benefit from oral medications that help normalize the hormones. Usually, acne is driven by increased levels a few hormones including testosterone, DHEA, progesterone, growth hormone, and Insulin-like Growth Factor.
Stains and Scars! Many people are just as bothered by the marks left behind after acne leaves as they are by the acne lesions themselves. I like to divide these marks into two categories, stains, and scars. Stains are temporary discoloration from either a bruise-like effect or increased pigmentation at the site of old acne lesions. These can take months to fade but will fade in time. Scars are deeper, more traumatic and more likely to stay for decades. In all cases the more we pick or traumatize the lesions, the more likely we are to have stains and scars. Fingers OFF!
Food! Generally, food has little to no impact on acne. Some people flare with different foods, and if so I recommend they avoid those foods. However, in my book, no food is off limits when it comes to acne. Always eat healthily. Drinking water never hurts, but it is impossible to drink enough water to fix your skin. There is one exception to this rule. There was one study that showed that hormones in milk and other dairy products might increase acne. However, most milk no longer contains hormones.
Acne Treatment
For almost all acne treatment regimens, most doctors tell their patients that they will get worse for the first 8-12 weeks. You want results NOW, not in 12 weeks. Dr. Rosenberger is pretty aggressive in treating acne and works to target each stage of acne. By doing this, most of her patients are somewhat improved by their six-week visit. It is essential that you return for follow up. Dr. Rosenberger will see you at six to 12-week intervals until you are clear or very close to clear. If you do not follow up and if you do not use your medications, you will not have the most effective response. Dr. Rosenberger also likes to taper down your medication as you get better, working to have you as “clear as possible on as little medicine as possible”. She has a set way of doing this that she tailors to each patient.
Treatment for Blackheads and Clogged Pores- the first stage of acne.
As stated above, acne generally gets started because the pores are clogged with our own dead skin that does not shed as well as it should. This dead skin that is not shedding effectively combined with the dirt and oils on our skin leads to clogged pores and blackheads. Many OTC regimens do not specifically target this beginning stage of acne. For this reason, OTC regimens including systems like Proactiv do not lead to long-term clearance. Not targeting the beginning lesion of acne leads to just “putting a bandaid on lesions as they come.” We want to stop acne from the earliest stage.
Topical Retinoids – Topical retinoids, vitamin A derivative creams, include RetinA or tretinoin, Differin/adapalene, and Tazorac/Fabior. Retinoids work in a variety of ways. These medications may initially irritate the skin because they cause the skin to peel. By causing the skin to peel initially, these medications remove all of the old dead skin which is clogging the pores. After the initial transition phase with redness and peeling which may last 6-18 weeks, the skin begins to shed in a normal, healthy way. In the long term, these medications improve skin texture and tone, reducing pore size, and building up collagen. Building up collagen helps reduce the appearance of acne scars with time. If you have irritation that persists beyond 12-18 weeks, Dr. Rosenberger may reduce the strength or change your retinoid. These medications are traditionally used at night because RetinA and tretinoin are broken down and inactivated by sunlight. It is very important to stick with these medications. In the long term, this is the medication acne patients should never stop. Every time you do stop and start you WILL have the same peeling and redness that you had initially. If you feel like your skin is too dry, you can add Cetaphil cream as needed. Other options to manage this include a ZO facial peel, ZO glycogen exfoliating cream or ZO Invisapeel at home peel.
Salicylic Acid – Salicylic acid is the acid form of aspirin. It helps acne in two major ways. First, just like aspirin, it can be anti-inflammatory, helping to calm down red, irritated skin lesions. Secondly, salicylic acid also can help break down dead skin and help skin shed as it should. Salicylic acid can be found in acne washes, acne topicals, and chemical peels. The ZO skin care line we sell in the office includes products that contain salicylic acid in both the wash and the pore and oil control therapy. It is most appropriate for those with oily skin and lots of clogged pores. It works great on stubborn clogged pores. The ZO Facial Peels we offer in the office also utilize salicylic acid.
Topical Antibiotics
Topical Sulfur and Sodium Sulfacetamide – These ingredients are old fashioned treatments for acne and rosacea that are making their way around again because they are extremely effective. There are topical creams, masks, washes, and pre-medicated cleansing cloths. Name brands include Plexion and Avar, but there are MANY generics. These help kill bacteria and are also very anti-inflammatory. Dr. Rosenberger likes the medicated cleansing cloths formulation for their ease of use. These cloths make an excellent cleanser. They are individually packaged and just require a little water to be added. She recommends these for athletes and those who work in an acne-causing environment. These work great on back and chest acne because they do not bleach clothing like benzoyl peroxide washes. The ZO skin care line also includes a Sulfur Masque. The Sulfur Masque is also used in the ZO Acne Facial Peel.
Topical Benzoyl Peroxide– This medication helps to kill P. acnes, the bacteria involved in acne. This ingredient is commonly seen in OTC medications. There are prescription strength creams and gels as well. Unfortunately, a number of studies have shown that many people who have used these medications have developed bacteria that are resistant to this medication. This is why combination medications described below were developed. REMEMBER – products containing Benzoyl peroxide can bleach washcloths, pillowcases, and clothing, so be very careful.
Topical Clindamycin- This is another topical antibiotic that has been shown to be effective in killing P. acnes, the bacteria that is involved in acne. There are lotions, creams, gels and solutions available. Unfortunately, a number of studies have shown that many people who have used these medications also have developed bacteria that are resistant to this medication. This is why combination medications described below were developed.
Combination Topical Clindamycin and Benzoyl Peroxide – These topical medications were designed to treat those who have bacteria resistant to the above antibiotics. Use of these medications is also less likely to trigger resistant bacteria in the future. There are a number of trade name products – Benzaclin, Acanya, Onexton & Duac. All have the same active ingredients.
Oral Antibiotics
Oral antibiotics in the tetracycline class have been used for acne for many years. In our experience, patients have a quicker and more thorough improvement when oral antibiotics are added to their regimen. Most common side effects with these medications are GI upset. These medications are often taken long term, many years, to help keep acne under control. However, recent studies have shown that we can often gradually reduce the dose to a very low dose. These newer “low dose” regimens help acne by their anti-inflammatory effect without affecting bacteria levels. The two most common used antibiotics are doxycycline and minocycline.
Doxycycline – Most common side effects include GI upset and sun sensitivity. Maximum and starting doses are 100mg twice a day. The original low dose studies were done with doxycycline. Often one can take as little as 20mg twice a day to effectively treat acne. Name brands of these low dose medications to include Oracea (40mg) and Periostat (20mg twice a day) and Targadox (50mg). Often Dr. Rosenberger prescribes generic doxycycline. However, for those who cannot take a pill, name brand Doryx delayed-release tablets can be crushed and mixed into foods.
Minocycline – Maximum and starting doses are 100mg twice a day. GI upset and sun sensitivity are rare. However, there are two rare side effects, which include a lupus-like reaction which resembles a flu-like illness and a blue-gray discoloration. These side effects are rare, but Dr. Rosenberger has seen them both. The blue-gray discoloration can appear in scars, ears, eyes, teeth and other cartilage areas; this is seen most often only in those who have been on minocycline for an extended period of time. Often Dr. Rosenberger prescribes generic minocycline. However, there is a low dose extended-release form of minocycline, Solodyn, that has a superior side effect profile. Solodyn is dosed based on the patient’s weight. This can dramatically reduce the amount of medication a patient receives and thus reduce the long-term risk of the blue-gray discoloration.
Treatment for Severe Nodular or Cystic Acne
People with nodules or cysts should be treated by a dermatologist. For patients with severe inflammatory acne that does not improve with medicines such as those described above, a doctor may prescribe isotretinoin which is a form of Vitamin A (name brands –Accutane, Amnesteen, Claravis, and Sotret). It markedly reduces the size of the oil glands so that much less oil is produced. As a result, the growth of bacteria is decreased.
Advantages of Isotretinoin. Isotretinoin is a very effective medicine that can help prevent scarring. After 15 to 20 weeks of treatment with isotretinoin, acne completely or almost completely goes away in up to 90 percent of patients. In those patients where acne recurs after a course of isotretinoin, the doctor may institute another course of the same treatment or prescribe other medicines.
Disadvantages of Isotretinoin Isotretinoin can cause birth defects in the developing fetus of a pregnant woman. It is important that women of childbearing age are not pregnant and do not get pregnant while taking this medicine. Women must use two separate effective forms of birth control at the same time for 1 month before treatment begins, during the entire course of treatment, and for 1 full month after stopping the drug. They should ask their doctor when it is safe to get pregnant after they have stopped taking Accutane.
Some people with acne become depressed by the changes in the appearance of their skin. Changes in mental health may be intensified during treatment or soon after completing a course of medicines like Accutane. A doctor should be consulted if a person feels unusually sad or has other symptoms of depression, such as loss of appetite or trouble concentrating. Most patients treated with Isotretion have reduced levels of depressive symptoms after treatment because they are so happy with their healthy new skin.
Other possible side effects include dry eyes, mouth, lips, nose, or skin; itching; nosebleeds; muscle aches; sensitivity to the sun; and, sometimes, poor night vision. More serious side effects include changes in the blood, such as an increase in triglycerides and cholesterol, or a change in liver function. To make sure Accutane is stopped if side effects occur, the doctor monitors blood studies that are done before treatment is started and periodically during treatment. Side effects usually go away after the medicine is stopped.
Treatments for Hormonally Influenced Acne in Women
Clues that help the doctor determine whether acne in an adult woman is due to an excess of androgen hormones are hirsutism (excessive growth of hair in unusual places), premenstrual acne flares, irregular menstrual cycles, and elevated blood levels of certain androgens like DHEA and Testosterone. Birth control pills can be prescribed to help with hormonally induced acne. It is important to realize that not all birth control pills make acne better and many make it worse. Here’s why. Most birth control pills contain both estrogen and a type of progesterone. Estrogen is the primary female hormone and has less of an effect on acne. The progesterone varies between each type of birth control pills. Some types of progesterone are highly androgenic (contain lots of the male hormone androgen properties), some are low androgenic and others are anti-androgenic. I recommend Yasmin or Yaz as a birth control pill of choice for women with hormonally induced acne. The progesterone in Yasmin or Yaz is anti-androgenic. For women who are no longer able to have children, we can use spironolactone, a diuretic that contains anti-androgenic side effects. This medicine can impact potassium levels, so potassium needs to be monitored.
Other Treatments for Acne
Doctors may use other types of procedures in addition to drug therapy to treat patients with acne. For example, the doctor may remove the patient’s comedones during office visits. Sometimes the doctor will inject cortisone directly into lesions to help reduce the size and pain of inflamed cysts and nodules. These techniques are often reserved for patients not responding to other methods because they can cause scarring. We almost NEVER do either of these things.
Chemical peels can also be used to help those with large pores and lots of comedones. For acne, we use a type of chemical peel called salicylic acid. This acid is fat soluble so it is attracted to the clogged and dilated pores. It works by breaking down the adhesion of the contents in the blackheads so they can be more easily shed when the skin “peels”. We now offer ZO Acne Facials which include a chemical peel with salicylic acid.
Photodynamic Therapy for Acne Treatment
Photodynamic Therapy is a procedure that uses a topical medicine called aminolevulanic acid or Levulan. These treatments can be very effective but are usually reserved for patients who have failed other treatments or who can not take oral medications and Accutane for some reason. Although some insurance companies may reimburse for a portion of the cost of treatment, the entire cost of treatment is often not covered by the insurance company. The cost of the treatment is $600 per session and usually, 3-4 treatments are required as well as maintenance treatments. The majority of the cost is the solution that is applied called Levulan which is >$400. Some patients can get this medication using their pharmacy benefits to reduce the cost of the procedure. Payment is required in full prior to each treatment. Any amount reimbursed by your insurance company will then be directly reimbursed to you. If you would like to check on your insurance company’s reimbursement, you will need the following codes – 99211 modifier 25, 17111, J7308 for the solution, Diagnosis of Acne Vulgaris ICD10 L70.0.
Treatment for Acne Scars – It is important to not get the chicken before the egg.
Step 1 – Completely clear the acne. Do not pick!
Step 2 – Continue a topical retinoid to help with acne scarring along with other maintenance medications needed.
Step 3- Consider Laser Genesis or Microneedling.
Early aggressive treatment and avoiding picking at lesions is the best way to prevent acne scars. Once scarring has occurred, a laser may be used to treat irregular scars. We use a treatment cause Laser Genesis to help stimulate collagen and improve color in acne scars. The benefit of Laser Genesis is that there is no downtime, but it can take months to see the full result. Another treatment for acne scarring is subcision, which involves freeing up the depressed scars from the underlying tissue. Dermabrasion (or microdermabrasion), which is a form of “sanding down” scars, is sometimes combined with the subsurface laser treatment; however, Dr. Rosenberger prefers to use more effective and less invasive treatments. The newest modality available for treating acne scarring is microneedling. In this procedure, the device pokes thousands of holes in the skin to help stimulate the growth of new healthy skin through the old scars. It works quite well but does also have a few days downtime. Insurance does not pay for any of the procedures available for acne scarring.
How Should People With Acne Care for Their Skin?
Clean Skin Gently Most doctors recommend that people with acne gently wash their skin with a mild cleanser, once in the morning and once in the evening and after heavy exercise. Some people with acne may try to stop outbreaks and oil production by scrubbing their skin and using strong detergent soaps and rough scrub pads. However, scrubbing will not improve acne; in fact, it can make the problem worse. Patients should wash their face from under the jaw to the hairline. It is important that patients thoroughly rinse their skin after washing it. Astringents are not necessary unless the skin is very oily, and then they should be used only on oily spots. We also recommend that patients regularly shampoo their hair. Those with oily hair should shampoo it every day. Females should tie up their hair while drying and at night while sleeping.
I prefer Neutrogena Oil-Free acne wash, Cetaphil deep cleansing bar, Cetaphil gentle cleansing wash for those with dry or irritated skin and the Cetaphil Oil Control or ZO Exfoliating facial cleanser for those with oilier skin. I like sulfur based prescription washes and cloths.
Avoid Frequent Handling of the Skin People who squeeze, pinch, or pick their blemishes risk developing scars or dark blotches. People should avoid rubbing and touching their skin lesions.
Shave Carefully Men who shave and who have acne can test both electric and safety razors to see which is more comfortable. Men who use a safety razor should use a sharp blade and soften their beard thoroughly with soap and water before applying shaving cream. Nicking blemishes can be avoided by shaving lightly and only when necessary. When we shave we make hundreds of microscopic nicks in the skin. The bacteria living on the skin rush into the open pores and nicks in the skin. Those with acne irritated by shaving and lots of ingrown hairs may want to consider laser hair removal. My husband favors Neutrogena Mens Shave Gel. After shaving, those with acne in the beard area should use a topical antibiotic such as Clindagel in the freshly shaved area to avoid bacteria entering the pores. I prefer the non- benzoyl peroxide topicals for this because otherwise, shirt collars end up bleached by the benzoyl peroxide.
Avoid a Sunburn or Suntan Many of the medicines used to treat acne can make a person more prone to sunburn. The retinoids peel off your dead skin and leave a fresh new baby layer of skin more prone to sunburn. A sunburn that reddens the skin or suntan that darkens the skin may make blemishes less visible and make the skin feel drier. However, these benefits are only temporary, and there are known risks of excessive sun exposure, such as more rapid skin aging and a risk of developing skin cancer. Scars will take longer to fade if continually stimulated by the sun. When we are trying to improve scars, we work to build up collagen. Sunlight and UV exposure breaks down collagen and impairs healing of scars. Many with acne are hesitant to wear sunscreens. Look for one that is labeled non-comedogenic/doesn’t clog pores.
Choose Cosmetics Carefully People being treated for acne often need to change some of the cosmetics they use. All cosmetics and moisturizers such as foundation, blush, eyeshadow, and moisturizers, should be labeled NON COMODOGENIC/Doesn’t clog pores. If a product does not say this, it will clog your pores and make your acne worse. Patients may find it difficult to apply foundation evenly during the first few weeks of treatment because the skin may be red or scaly, particularly with the use of topical tretinoin or benzoyl peroxide. Oily hair products, especially hair pomades, may eventually spread over the forehead, causing closed comedones. I am often asked what cosmetic lines I like. A simple, easy to find and inexpensive line is the Neutrogena line available at CVS.
What about the skin care line we sell in the Spring Boutique? ZO Skin Care Line Standouts!
ZO skin care is the latest innovation of Dr. Zein Obagi. You can learn more at www.zoskinhealth.com. Products can be purchased in the office or online with a special code you receive from the office. Products designed to treat acne include…
Exfoliating Cleanser –Exfoliating cleanser for normal to oily skin.
Sulfur Masque – I often recommend this if a patient’s insurance does not cover the prescription sulfur washes.
Oil Control Pads – pads that contain salicylic acid as well as a number of anti-inflammatory agents.
Aknetrol – Contains prescription strength 10% benzoyl peroxide as well as other anti-inflammatory ingredients. Great for a spot treatment.
Instant Pore Refiner – Refines enlarged pores by minimizing the amount of oil on the surface of the skin for a shine-free, matte appearance. Also works to exfoliate dead skin cells around pores and reduce inflammation.
Invisapeel – This at home chemical peel can be a real social lifesaver to those who are frustrated with the peeling from retinoids. No downtime, but great results.
OClipse Sunscreen + Primer – a high SPF chemical sunscreen that leaves a super smooth matte finish for those who have oily skin.
Final Thoughts
FOLLOW UP & CONSISTENCY IS ESSENTIAL! I am ending with this because I don’t want it to get lost in the middle of this LONG handout. Remember that we shed our skin every 6-8 weeks. That means, your skin WILL NOT be better in 6-8 days. It takes time. Realistically it will take 2-3 months to see consistent, long-lasting change toward long-term clearer skin.
IF YOU WANT TO BE BETTER IT TAKES TIME AND ENERGY! Use your medications as directed. If you are having trouble with a medicine not agreeing with you or if something is too expensive, LET US KNOW! We want to help. You can reach us and fully describe your problem at the Patient Portal or using the Healow app. Under the “Ask the Doctor” feature, you can send a message directly to your doctor, and we can reply directly to YOU!
COME TO YOUR FOLLOW UP VISIT! This is where we tweak things up, to optimize your regimen for CLEAR SKIN!
So many sites and experts are available to sell you something for your skin. Be cautious and wary when reading advice provided online and consider the source. Below are a few we recommend.
American Academy of Dermatology (AAD) Health and Beauty
American Society of Dermatologic Surgeons (ASDS) – Treatments and Procedures
Don’t see what you are looking for? Dr Rosenberger has addressed lots of these topics on her blog and you tube channel. To find them, check out the search box on our website!
I have been a patient of Dr Rosenberger’s for many years. Not only is she an amazing doctor, but she is very kind and caring and I trust her completely.
Gloria DeJong